Shipping

We currently only ship to Hong Kong, Macau, Taiwan, and Singapore. Note that there are restrictions on some products, which cannot be shipped to certain destinations. We offer flat rate shipping for most countries, and free shipping above a certain amount. Please see below for more details. 

Please also note that shipping times may vary and is at the discretion of the shipping company. Shipping times are provided as estimates, and are not guaranteed. Orders dispatch from Monday to Fridays during working hours and excludes bank holidays. If an order is made on a bank holiday or weekend, the order will be dispatched the following working day.   

Customers are responsible for costs associated with taxes, customs, and duties where applicable. Any fees incurred due to orders delivered to incorrect addresses are also the customer's responsibility, so please ensure all information is correct before confirming the order. 

*Restricted Items* Due to the dangerous goods regulations, we are currently unable to ship nail polishes outside Hong Kong SAR. 

Shipping Rates

Hong Kong: 
Under HKD500 : flat rate shipping of HKD20
Above HKD500 : free shipping

Macau: 
Under HKD500 : flat rate shipping of HKD40
Above HKD500 : free shipping

Taiwan: 
Under HKD1000 : flat rate shipping of HKD60
Above HKD1000 : free shipping

Singapore:
Under HKD1000 : standard shipping HKD60 // express shipping HKD100
Above HKD1000 : free shipping

 

Returns and Exchanges Policy

At this moment, we do not offer refunds or exchanges.

Damaged Goods 
We only replace items if they are defective or damaged. To exchange the item, please send us an email at inquiries@astridwylde.com with a receipt or proof of purchase within 10 days of delivery along with photos of the damaged goods. Astrid Wylde Ltd will not accept any returned merchandise without a prior confirmation by email. (Unfortunately, due to the high cost of logistics, we cannot extend this service to customers outside of Hong Kong SAR and Macau.)

Please do not send your purchase back to the manufacturer.